NV Energy warns utility customers of possible holiday scams
With the holidays approaching, NV Energy reminds customers to be aware of potential utility scams. Common utility scams include individuals falsely representing themselves as NV Energy on the phone, via email or in person and threatening immediate disconnection while demanding immediate payment.
It’s important to remember that NV Energy does not call or email customers to demand immediate payment for any reason.
Customers who may be at risk of having their power disconnected because of nonpayment will receive a 10-day notice on their NV Energy bill and a 48-hour notice via U.S. Mail. NV Energy does not accept payments via Zelle, Venmo, MoneyPak or Bitcoin, and never asks for payment through a QR or bar code. The company will also never ask for your credit card information over the phone.
If customers receive a call demanding an immediate payment and threatening disconnection, they should refuse and call local law enforcement or NV Energy if they have additional questions. Customers can call NV Energy’s 24/7 customer service department in northern Nevada at 775-834-4444 and in southern Nevada at 702-402-5555.
Door-to-door imposters pose as utility workers to gain entry or access. An NV Energy representative will never come to your home offering an unscheduled service. For other services, a technician may knock on your door to alert you of their presence before making repairs or installing equipment but will not need to enter your home. We will never request or receive payment in the field.
Additionally, NV Energy requires field employees and contractors to always wear identification badges and are happy to present their badge and employee number when contacting customers in the field. Employees are never authorized to receive payment in the field.
Visit nvenergy.com/scams for more tips and reminders on how to protect yourself from scams.